General Terms and Conditions
Our friendly and knowledgeable team is here to assist with any questions you may have. Our team of hospitality professionals are available by phone Monday - Friday 8am to 6:30pm and Saturday & Sunday 8am to 3pm EST.
IMPORTANT - BOOKING A SPECIFIC PROPERTY:
- If you reserved an specific town home at Regal Palms through our "Homes" portal, you will be required to pay the $12.95 per day resort fee upon check in. If you booked an specific pool home through our "Homes" portal, resort access is not provided and cannot be added.
- WHEN BOOKING ANY SPECIFIC HOME THROUGH OUR "HOMES" PORTAL: Please refer to you Rental Agreement for specific cancellation polices for the home you reserved as well as any other pertinent terms and conditions/ deposits that may be required.
- ALL RATES ARE SUBJECT TO 12% TAX.
- Regal Palms Owner Association charges a Daily Resort Amenity Fee of $15.00 per day plus tax for all reservations on arrival.
- THERE IS A ONE-TIME DEPARTURE CLEANING FEE FOR ALL RESERVATIONS. THE FEE IS USD 89.00 FOR TOWN HOMES AND USD 105.00 FOR PRIVATE POOL HOMES. THIS FEE WILL BE COLLECTED PRIOR TO ARRIVAL.
- Rates are based by unit type, not per person.
- If you have already booked and find a lower promotional rate is available, you can cancel your current stay and re-book under the promotional rate. (cancellation fees will apply)
- Reservations are subject to availability and must be made in advance.
- No one under 21 admitted unless accompanied by an adult.
- Major credit card is required.
- ACCIDENTAL DAMAGE WAIVER: This waiver will cover minor accidental damages reported to the property. The cost is USD 39.00 + tax for all stays. Any unreported or malicious damages will be charged to the credit card provided for your reservation. Please note, there are no refunds for no shows or early departures.
- Please be advised that exact unit locations and layouts cannot be guaranteed.
- Please note that your credit card charge will appear as Travel Group Marketing.
- Please note, reservation payments must be made in advance and cannot be collected at check-in. (Only payment for the resort fee will be collected at check-in by the front desk.)
- TOWN HOMES AND PRIVATE POOL HOMES ARE SELF-CATERING. Each home offers a fully equipped kitchen including cookware and dining utensils, plates, bowls, cups and glasses, refrigerator, stove top/oven, microwave, coffee maker, toaster and dishwasher. Bath, hand towels and bed linens are provided. We do not offer any cleaning supplies for the home, but there is a washing machine, dryer, mop, broom, dustpan, iron and ironing board in each unit. First supply of toilet paper and a set of garbage bags are also provided. No pets allowed.
- Some helpful items to bring are as follows:
- Paper towels, napkins, additional toilet paper and garbage bags Dishwashing and laundry detergent
- Coffee and coffee filters
- Hand and body soap, shampoo/conditioner, toothpaste, toothbrush and mouthwash
- Other personal incidentals
- For your grocery needs, there is a Publix Super Market conveniently neighboring the resort.
- Packages up to 20 pounds: $5.00 per package.
- Packages over 20 pounds: $10.00 per package. (Be sure to double check with front desk prior to arrival for current fees)
- Daily maid service is not provided.
- Homes are self-maintained and will be professionally cleaned upon departure.
- THERE IS A ONE-TIME DEPARTURE CLEANING FEE FOR ALL RESERVATIONS. THE FEE IS USD 79.00 PLUS FOR TOWN HOMES AND USD 105.00 TAX FOR PRIVATE POOL HOMES. THIS FEE WILL BE COLLECTED PRIOR TO ARRIVAL.
Check-In and Check-Out
- Check-in time is after 4:00 p.m. and check-out time is 10:00 a.m.
- Due to the unique accommodations at our resort, both Town Homes and Private Pool Homes are available for check-in only after 4:00 p.m. (If you make a reservation the same day of arrival, check in could be as late as 6pm.)
- Early check-in can only be guaranteed by booking the previous evening.
- Please note that there are no refunds provided for early departures.
- There is a late check-out fee of up to USD 300.00 plus 12% tax if arrangements are not made in advance with the property manager. Late check-out is subject to availability and cannot be guaranteed.
Internet & Business Needs
- Internet service is available in the business center. Guests will receive an access code that is valid for 60 non-consecutive minutes.
- A Wi-Fi hotspot is available at the Clubhouse for no charge provided that laptops are equipped with the required devices.
Pool Heat for Pool Home Guests
- Pool heat can be requested at the time of booking, or upon check-in for Private Pool Homes. There is a four day minimum when requesting this service. The charge is USD 25.00 per day (minimum USD 100.00) for electric heat and USD 40.00 per day (minimum USD 160.00) for gas heat. Please note that it takes 24 hours to heat the pool with electric heat and 6 hours with gas heat. Homes with electric pool heat will be heated one day prior to arrival when requested in advance. Not all homes have gas pool heaters.
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Own a Slice of Paradise!
Look no futher than Regal Palms Resort & Spa for your next vacation home or townhome. Minutes away from all Orlando Theme Parks and Attractions!
Your Dream Vacation Home is Waiting.
Make a Big Splash!
Scream and splash down our Water Slide then float down the Lazy River while enjoying the Florida weather. Or lounge around by our beach style pool entrance - minus the sand.
The Only Thing Missing is You!